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Flower refund and terms

Due to the perishable nature of fresh flower deliveries, any and all complaints and refunds will be handled on a case by case basis. This does not in any way affect your statutory rights.


If the flowers are disposed of without any photographic evidence, any remedy will be discretionary. In order to gain an accurate representation of a bouquet, it is important that a photograph is taken within 24 hours of delivery and sent to our customer service team within 3 days. Photographic evidence must be sent to


If any perishables are left in a safe place, this is at the discretion of the courier and we are not liable thereafter for the safe delivery of the goods. We always endeavour to redeliver goods if they are returned. If we are still unable to deliver to the recipient after two attempts, we are regrettably not able to offer any refunds. In this instance, any remedy is discretionary


Should small errors in the order occur like the wrong message card, we do not offer a full refund since the flowers were received and these flowers are the value of the order. We do believe in fairness and, to remedy this situation, we will be willing to contact the recipient in order to apologise and read out the message over the phone. Such rare errors may occur since our florists are human.


We always attempt to deliver all orders to the address entered on the order page. It is essential that you provide a complete address including details such as the flat number, unit, room number, street address, postcode, and town. For areas that are difficult to reach, kindly contact our customer services and provide us with additional information. We are not liable should delivery fail due to the provision of incomplete or incorrect shipping information. This includes but is not limited to postcodes. It is the customer's responsibility to check that the information provided is correct.


All flowers and colours are subject to availability, seasonal availability, and substitution. Any substitutions are either of equal or greater value as those initially intended.

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