RETURNS AND CANCELLATION POLICY

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 14 days of receipt, in the case of returns to store. 

***Please contact us in advance via email or telephone to inform us of what you intend to return and your reason for the return. 
We will pay for return postage only if the item was faulty and has been agreed in advance otherwise you are responsible for the full return postage costs. 

To return an item by post, please indicate postage method used (for our records) and a full refund will be credited to your original method of payment once the item is received if agreed. 

For all items of furniture and larger items that have been delivered by courier you will need to contact us about a return. You may be liable for delivery and return delivery costs. 

In the interests of hygiene we do not offer refunds on pierced jewellery if they have been used, unless they are of unsatisfactory quality or unfit for purpose. 

Please note that any items that are sold ‘as seen’ are not liable for a refund.