The Floral Cone

We take great pride in the quality and freshness of our flowers. If there is an issue with your order, please contact us within 24 hours of delivery or collection and provide photographic evidence so we can review the concern.

Please note that all return requests must be made by the original purchaser of the order. Once reviewed, we will advise on the most appropriate resolution.

To help your flowers stay fresh and beautiful for as long as possible, please follow these simple care tips:

• Trim the stems at an angle before placing your flowers in a clean vase with fresh water.

• Change the water every 2–3 days and re-trim the stems to keep them hydrated.

• Remove any leaves below the waterline to keep the water clean.

• Keep flowers in a cool spot, away from direct sunlight, heat, and drafts.

• Remove any wilted blooms to help the rest of the arrangement last longer.